TEL: 01661 820 700
27 BROADWAY, DARRAS HALL, NEWCASTLE UPON TYNE NE20 9PW
HOW DO I GO ABOUT GETTING MY DRESS CLEANED WITH YOU AND ORDERING YOUR SERVICE? Simple, just visit our main order form page and select one of 3 simple and easy options. CLICK HERE for more info.
WHY IS IMPORTANT TO GET MY DRESS CLEANED? Even if your dress does not appear to be dirty or stained, it is still important to have it cleaned. Often, invisible marks, especially from drink spills can progressively darken and become more visible over time. Other stains can become permanently ‘set’ and engrained if left untreated and impossible to remove at a later stage. Your dress is a investment - having it professionally cleaned at the earliest opportunity, will ensure it is properly sanitised and ready to be properly stored for a lifetime.
WHY SHOULD I USE A STORAGE BOX? Our beautiful hand made boxes are made from specially milled pH neutral board, which means they do not contain acid or alkali. Most items around us, such as wood, cardboard of a normal box, dyes in fabrics, all contain acid. If a wedding dress is in contact with such items, the acid will affect the fabric and cause “yellowing” or discolouration to appear after several years. Unlike plastic covers The Wedding Dress Box allows the fabrics of the dress to breathe. Plastic covers can have a harmful effect on your dress over a long period of time.
MY DRESS CARE LABEL MENTIONS THE ‘BAPTISTE PROCESS’ CAN YOU STILL CLEAN IT? Yes, we have successfully cleaned thousands of dresses with this care label - although we do not use the ‘Baptiste’ process as it is simply a registered trademark name which another cleaner uses to describe ‘their’ process. As specialist wedding dress cleaners, we will devise and use a tailor made cleaning process according to the unique fibre composition and style of your dress to ensure the best and optimum result, rather than being limited to one process.
MY DRESS CARE LABEL RECOMMENDS SPOT CLEAN ONLY - CAN YOU STILL CLEAN IT? Yes. As specialist wedding dress cleaners, we have many methods of cleaning at our disposal. We will take a close look at the dress and devise a cleaning process according to it’s unique requirements to ensure we achieve the best and optimum result.
IS MY DRESS INSURED? Yes. In the very unfortunate and unlikely event of a claim, we will pass on the matter to our insurers who will personally handle your claim in accordance with industry practices & guidelines.
CAN YOU GUARANTEE TO REMOVE ALL THE MARKS AND STAINS FROM MY DRESS? We would love to say yes but unfortunately the answer is no. We suggest you be very wary of any company who proclaims to do so. Wedding dresses are often created from very delicate fabrics which can easily bruised or loose their colour when subjected to excessive stain treatment and agitation. We can only guarantee that we will do our absolute best to ensure we achieve the best and optimum result for you, which in most cases is a totally clean and stain - free dress.
HOW LONG DOES THE SERVICE TAKE? Our standard service usually takes approximately 3 weeks. However, we can also offer a express 24/48 hour service with prior notice. Once your order is ready we will contact you to let you know so you can come and collect your dress or so it can be delivered back to you if you have chosen a postal or our collection & delivery service.
WHEN DO I PAY FOR THE SERVICE? Payment is not taken until you come to collect your dress or when it ready to be delivered back to you.
MY DRESS IS DAMAGED - DO YOU OFFER A REPAIR SERVICE? Yes. We have a seamstress who will be happy to look at any repair work and give you a quote for the work required.
At Dulais we keep our pure, distilled solvent clean at all times and implement a series of stringent quality control checks throughout the full process ensuring each dress is processed in the safest manner whilst ensuring we always strive to achieve the best and optimum result.